Loading... Please wait...

Privacy Policy & FAQ's

 

Privacy Policy

Last Changes to Privacy Policy: December 16, 2016         

We are strongly committed to letting you know how we will collect and use your personal information. The policies below are applicable to data and information collected through the Trident Seafoods network of websites, including www.tridentseafoodsgifts.com (including any versions optimized for viewing on a wireless or tablet device); all email newsletters published or distributed by Trident Seafoods; and all other interactive features and communications provided by Trident Seafoods (“Website”), however accessed and/or used, that are operated by us, made available by us, o rproduced and maintained by Trident Seafoods, Inc. (collectively “Trident” or “we”, “us”, or “our”). We have established this privacy policy (“Privacy Policy”) to let you know the kinds of personal information we may gather during your use of this Website, why we gather your information, what we use your personal information for, when we might disclose your personal information, and how you can manage your personal information.

Please be advised that the practices described in this Privacy Policy apply only to information gathered online through our Website. It does not apply to information that you may submit to us offline or by companies or organizations to which we may link or who may link to us.

By using our Website, you are accepting the practices described in our Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Website. We reserve the right to modify or amend the terms of our Privacy Policy from time to time without notice. Your continued use of our Website following the posting of changes to these terms will mean you accept those changes. If we intend to apply the modifications or amendments to this Privacy Policy retroactively or to personal information already in our possession, we will provide you with notice of the modifications or amendments.

If you have any questions about this Privacy Policy or don’t see your concerns addressed here, you should contact us by email at privacy@tridentseafoods.com.

What Information About Me Is Collected and Stored?

We collect two basic types of information from you in conjunction with your use of the Website, personal information and non-personal information. Personal information is information that you may supply to us, as described more fully below, i.e., when you obtain a subscription, complete a survey, register on the Website, upload content, participate in a community, or provide your e-mail address. Personal information is any information that can individually identify you and includes, among other things, your name, e-mail address, telephone number, postal address, credit card, billing and contact information. Non-personal information includes information that does not personally identify you, but it may include tracking and usage information about your location, demographics, use of the Website and the Internet.

Personal Information

As a general matter, you can browse the Website without submitting your personal information to us. However, there are a number of circumstances in which you may supply us or our agents with your personal information. The following lists the most common ways in which we may collect your personal information.

  • Registration for an account on the Website
  • Profile information that You provide for Your user profile
  • Participation in surveys
  • Purchasing goods online for delivery
  • Sign up to receive alerts or other information via email, text or instant message from Trident
  • Request for sales calls, customer service, support requests or other assistance
  • Website related communications, e.g. account verification; technical notification
  • Any other place on the Website where you knowingly volunteer personal information

Non-Personal Information

In addition, when you interact with the Website, we may collect certain information that does not identify you individually and our servers may automatically keep an activity log of your use of our Website (“Non-Personal Information”). Generally, we collect and store the following categories of Non-Personal Information:

  • Non-identifiable demographic data such as age, gender, and five digit zip code as part of collecting personal information
  • Device information about your computer, browser, mobile      device, or other device that you use to access the Website. This information may include IP address, geolocation information, unique device identifiers, browser type, browser      language, and other transactional information.
  • Analytics and usage information about your use of the Website.
  • Additional “traffic data” and log files such as time of access, date of access, software crash reports, session identification number, access times, and referring website addresses.
  • Other information regarding your use of the Website.

Collection of Your Source IP

Address/Location Information

We may collect and store location information about you on the Website and associated with your account that you volunteer on the Website or enable through the Website or your device. We will not collect any location information that you do not volunteer or enable. We may collect and store your device’s source IP address which may disclose the location of your device at the time you access the Website.

Collection of Personal Information From or

Through Social Media Sites

or Using Your Social Media Logon

When you interact with any Service Provider page or account on a social media platform, such as Facebook, Twitter, Google+, Tumblr, LinkedIn, YouTube, or Pinterest, we may collect the personal information that you make available to us on that page or account including your account ID or “handle.” However, we will comply with the privacy policies of the corresponding social media platform and we will only collect and store such personal information that we are permitted to collect by these social media platforms. If you publish your social media profile on our Service, we may collect personal information that you make available as part of that profile.

Collection of Information From

Other Sources

We also may collect information about you that we may receive from other sources or from our offline interactions with you to, among other things, enable us to verify, update information contained in our records and to better customize the Website for you.

Use of Cookies and Other

Tracking Technologies

Like many websites and mobile applications, we use “cookies”, which are small text files that are stored on your computer or equipment when you visit certain online pages that record your preferences and actions. We may also use cookies to monitor traffic, improve the Website and make it easier and/or relevant for your use.

We use both “session” cookies and “persistent” cookies. We do not use flash cookies, web storage, web beacons or other technology that tracks your browsing history across multiple websites.

We use cookies for the other purposes set out below:

  • We use cookies to remind us who you are and to find your account information in our database when you access a service so you do not need to log in at every visit. This helps us to provide you with service tailored to your specific needs and interests. A cookie is created when you register for a service
  • We use cookies to determine the browser the visitor uses so the site can be designed to work properly with the most common versions of different browsers
  • We use cookies in conjunction with sending you e-mail newsletters
  • We use cookies in conjunction with analysis of your use of our website and generate analytics regarding our Website
  • We use cookies to estimate our audience size. Your browser is given a unique cookie that helps us determine whether yours is a repeat visit or a first visit

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but, if you prefer, you can usually modify your browser setting to decline cookies. If you delete your cookies or if you set your web browser to decline cookies, some features of the Website may not work or may not work as designed. For more information on cookies and how to disable them, you can consult the information provided by the Interactive Advertising Bureau at www.allaboutcookies.org.

How Do We Use Your Information?

We use the information we learn from you to help us personalize and continually improve your experience on the Website. We may use your Personal and Non-Personal Information in the following ways:

General Uses

  • To communicate with you about your account or transactions with us (including service related announcements) and send you information about features and enhancements on our Website
  • To communicate with you about changes to our policies
  • To personalize content and experiences on our Website, including providing you reports, recommendations and feedback based on your preferences
  • To optimize or improve our products, services and operations
  • To automatically update the Website on your device
  • To detect, investigate, and prevent activities that may violate our policies or be illegal
  • To perform statistical, demographic, and marketing analyses of users of the Website

Use of Your Location Information

Specifically, we use your location information to:

  • Personalize content on our Website, including providing you reports, recommendations and feedback based on your preferences
  • Optimize or improve our products, services and operations
  • Detect, investigate, and prevent activities that may violate our policies or be illegal
  • Perform statistical, demographic, and marketing analyses of users of the Website and their purchasing patterns

Combination of Your Personal

Information

We use the information from one portion of the Website on other portions of the Website or elsewhere in our network of websites, apps, and other interactive features, or in reports and analysis, all of which are owned and operated by Trident, and we may combine information gathered from multiple portions of the Website into a single customer record or analysis or report. We also use and/or combine information that we collect off-line or we collect or receive from third party sources to enhance, expand, and check the accuracy of your customer records.

Who Do We Provide Your Information To?

Except as disclosed in this Privacy Policy, we do not disclose information about your Personal Information collected online to any companies not part of Trident or its parent, subsidiaries or related entities. In no event will we sell or rent your Personal Information as part of a customer list or similar transaction.

Business Partners and Third Parties

We may share your Personal Information with our business partners from time to time. You may withdraw your consent to our sharing of your Personal Information with business partners and third parties at any time by following the opt-out process described below.

Third-Party Agents

We have third party agents, subsidiaries, affiliates and partners that perform functions on our behalf, such as hosting, billing, push notifications, storage, bandwidth, content management tools, analytics, customer service, fraud protection, etc. These entities have access to the Personal Information needed to perform their functions and are contractually obligated to maintain the confidentiality and security of that Personal Information. They are restricted from using, selling, distributing or altering this data in any way other than to provide the requested services to the Website.

Emergency Situations

We may also use or disclose Personal Information if required to do so by law or in the good-faith belief that such action is necessary to (a) conform to applicable law or comply with legal process served on us or the Website; (b) protect and defend our rights or property, the Website or our users, and (c) act under emergency circumstances to protect the personal safety of us, our affiliates, agents, or the users of the Website or the public. This includes exchanging information with other companies and organizations for fraud protection.

What Steps Are Taken To Keep

Personal Information Secure?

We are concerned about ensuring the security of your Personal Information. We exercise great care in providing secure transmission of your information from your device to our servers. Personal Information collected by our Website is stored in secure operating environments that are not available to the public. Our security procedures mean that we may occasionally request proof of identity before we disclose your Personal Information to you. Please understand, however, that while we try our best to safeguard your Personal Information once we receive it, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure.

How Can We Transfer Your

Personal Information?

Your information collected through the Website may be stored and processed in the United States or any other country in which Trident, its Clients, Affiliates or service providers maintain facilities. Trident, its Clients, Affiliates, or service providers may transfer information that we collect about you, including personal information across borders and from your country or jurisdiction to other countries or jurisdictions around the world. If you are located in the United States or other regions with laws governing data collection and use that may differ from US law, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction. Wherever your personal information is transferred, stored, or processed by Trident, Trident will take reasonable steps to safeguard the privacy of your personal information. By registering for and using the Website you consent to the transfer of information to the US or to any other country in which Trident, its Clients, Affiliates or service providers maintain facilities and the use and disclosure of information about you as described in this Privacy Policy.

How Long Do We Keep Your Information?

Following termination or deactivation of your account, Trident, its Clients, Affiliates, or its service providers may retain information (including your profile information) and user Content for a commercially reasonable time for backup, archival, and/or audit purposes. If you have any questions about termination or deactivation of your account, please contact us directly at privacy@tridentseafoods.com.

What Happens When I Link To or

From Another Website?

This Website may contain links to other websites operated by third parties. Please be advised that the practices described in this Privacy Policy for Trident do not apply to information gathered through these other websites. We are not responsible for the actions and privacy policies of third parties and other websites 

Governing Law

This Website is published in the United States. We attempt to protect the Personal Information of all users of our Website and we attempt to comply with local data protection and consumer rights laws to the extent they may apply to the Trident services, but our Website is located and targeted to United States citizens and our policies are directed at compliance with those laws. If you are uncertain whether this privacy policy conflicts with the applicable local privacy laws where you are located, you should not submit your Personal Information to Trident.

Assignment

We may change our ownership or corporate organization while providing the Website. We may also sell certain assets associated with the Website. As a result, please be aware that in such event we may transfer some or all of your information to a company acquiring all or part of our assets or to another company with which we have merged. Under such circumstances we would, to the extent possible, require the acquiring party to follow the practices described in this Privacy Policy, as it may be amended from time to time. Nevertheless, we cannot promise that an acquiring company or the merged company will have the same privacy practices or treat your information the same as described in this Privacy Policy.

Changes to This Policy

As our Website continues to develop, we may add new services and features to our Website. In the event that these additions affect our Privacy Policy, this document will be updated appropriately. We will post those changes prominently so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone. We do, however, recommend that you read this Privacy Policy each time you use our Website in case you missed our notice of changes to the Privacy Policy. We will not, however, materially change our policies and practices to make them less protective of Personal Information we have previously collected from you without your express consent.

Opt-Out Provisions

Personally Identifiable Information. Visitors to our Website can choose not to provide the personally identifiable information needed to register for the Service, however, they will not be able to use the Service.

Emails and Other Communications.  If you would like to alter the type of communications you receive from us, including opting out of promotional communications from us, you may do so at any time by updating the communication preferences specified in your account profile through the Website. Please note that this may affect your ability to access certain products and services, and we may continue to send non-promotional communications such as staffing confirmations, surveys, and other information about your use of the Service. If you refer others to us using our email functionality, please note that they may choose not to receive any promotional emails from us in the future by following the opt-out instructions in the email invitation.

Tracking. You also have choices to limit some tracking mechanisms that collect information when you use the Website. Many web browsers automatically accept cookies, but you can usually modify your browser's setting to decline cookies if you prefer. If you choose to decline cookies, certain features of our website, including the Website themselves, may not function properly or remain accessible to you. In addition, you may also render some web beacons unusable by rejecting or removing their associated cookies. Note that if you choose to remove cookies, you may remove opt-out cookies that affect your advertising preferences.

You may opt out of the collection and use of your information by some advertising networks as described in the Interest-Based Advertising section of this Notice.

You may opt out of tracking of analytics data by Google Analytics, one of our customer usage analytics providers, by clicking here.

You may choose not to share your precise geo-location information with us by adjusting the device's location services settings or the settings on our mobile applications.

On sites that contain tracking technologies used for online behavioural advertising, you may opt out of the collection and/or use of your information for these purposes by visiting the Network Advertising Initiative at http://www.networkadvertising.org/managing/opt_out.asp and/or the Digital Advertising Alliance by clicking http://www.aboutads.info/choices. Please note that while you may opt out of online behavioural advertising served by participating companies through these sites and actions, you will still see other types of advertising on the Website, it just may not be as relevant or targeted to your interests.

Accessing and Correcting Your Information

If you have an account with Trident, you may review and change your information by logging into your account and editing your profile. Be advised that we may not be able to delete your Personal Information without also deleting your user account. You will not be permitted to examine the Personal Information of any other person or entity and may be required to provide us with Personal Information to verify your identity prior to accessing any records containing information about you. We may not accommodate a request to change or delete Personal Information if we believe doing so would violate any law or legal requirement, or cause the information to be incorrect.

If you have any questions about this Privacy Policy, you should contact us by email at privacy@tridentseafoods.com

Your California Privacy Rights

California Civil Code Section 1798.83 permits customers of Trident who are California residents to request certain information regarding its disclosure of their personal information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to privacy@tridentseafoods.com.

Your browser or device may include “Do Not Track” functionality. Trident’s information collection and disclosure practices, and the choices that we provide to customers, will continue to operate as described in this Privacy Policy, whether or not a Do Not Track signal is received

 

 


 

About Us

We are part of Trident Seafoods Corporation, a vertically integrated harvester, processor, and marketer of seafood from Alaska, the Pacific Northwest, and around the world.

Tridentseafoodsgifts.com features all wild, natural and sustainable seafood gifts.  

Our mission is to provide our customers with superior quality at wholesale prices. Our products make the perfect gift for any occasion. Great for travel, holidays, weddings, office gifts, client gifts, gift packers, or simply enjoy it yourself!

At Tridentseafoodsgifts.com, we keep it simple to offer you great value:

  • Low minimum one case purchase
  • Rotating product offerings
  • Order online

At this time, we do not offer single quantity purchases.

 

How Can We Help

At Trident Seafoods we are dedicated to serving our customers and fisherman. We'd love to hear from you! Submit any questions or comments to:

gifts@Tridentseafoods.com.  

We are available Monday - Friday 10:00 a.m. - 5 p.m. (P.S.T.)

 

Payment

We accept Visa, MasterCard, American Express, and Discover.

 

Receiving and Storage

All shelf stable gift boxes and cans may be conveniently shipped via FedEx ground service. Upon delivery, store at room temperature. Once opened, keep product(s) refrigerated in an airtight container and consume within 3-5 days.

 

Best Used By

All shelf stable gift boxes and cans are guaranteed to have a "best by" date of at least 6 months from purchase.

 

Canned Seafood FAQ's

Our canned salmon is produced from fresh wild Alaskan salmon which is caught in the summer months and is free of any added color or preservatives. Pieces of fresh salmon are sliced to size and automatically filled into the can. The cans are then sealed and cooked using a commercial retort (a huge pressure cooker) following FDA Canning Regulations, which fully cooks the salmon and ensures that it is commercially sterile.

  • PRODUCT SHELF LIFE

Canned salmon has a normal shelf life of at least five years. The exception to this is product which is packaged using easy open (EZO) ends; the recommended shelf life for EZO items is three years.  After this time, there may be some variation in quality such as a change of color, flavor, and texture. As long as the product is stored properly (in a cool, dry place) and the can remains intact (no dents, no bulging, no rust, etc.), the salmon should be safe to consume.

 

During production, a two-line code is printed on the can that allows us to identify the product inside. This code is a series of numbers and letters that will be located on either the top or the bottom of the can. To determine the packing date for the can, you will need to reference the top row of the code. The third digit from the left represents the year the can was produced. Example: A code of 2392P was likely packed in 2009. It is important to note that these numbers cycle through every ten years. In a well-run store, foods are rotated on a regular basis, so there is continuous turnover, and this should not be a concern. But for cans found in the back of the cupboard when spring cleaning, there is a possibility that the can could be more than 10 years old.

  • MATERIALS USED FOR PACKAGING

The cans are made from tin-free steel and are recyclable. The inside of these cans are coated with a non-epoxy based polyester film. The lining used is considered BPA-free (non-carcinogenic).

  • SKIN AND BONES FOUND IN PRODUCT

Traditionally, canned salmon is packed with the skin and bones intact, as they contain much of the nutritive value of the fish (such as calcium, vitamin D, and omega-3) and provide a deeper flavor. The size and quantity of skin and bones will vary from can to can, depending on the size of the individual salmon used in the canning run. For those who do not enjoy their texture, the bones and skin can be removed by breaking the fish into flakes, and removing them with a fork. If using canned salmon without any skin or bones is preferred, look for cans which indicate "skinless & boneless" on the product label.

  • GLASS-LIKE CRYSTALS FOUND IN PRODUCT

Magnesium, ammonium, and phosphate are minerals which sometimes bond during the canning process to form crystals commonly known as struvite. They are formed when natural elements of the fish crystallize; similar to when sugar forms crystals in syrups or preserves. If consumed, the crystals are completely safe to eat; they are easily digested and absorbed by the body as easily as mineral matter of any food. While the occurrence is moderately common in canned seafood, it is relatively rare that crystals of a large enough size to be noticed are formed. The crystals are soft enough to be scratched with a fingernail or crushed into a powder (between two hard surfaces) and are soluble in a dilute acid (like lemon juice or vinegar). Unfortunately, there is no procedure available to prevent them from occurring.

  • CREAM-COLORED SUBSTANCE FOUND IN CAN

On opening a can of salmon, one commonly encounters a soft cream-colored substance attached to the fish or floating freely in the liquid of the can. This is a natural component of many canned seafoods, frequently referred to as "curd". Curd is simply a coagulated mass of protein that comes from the fish as it is cooked in the can. The presence of curd is normal and it does not detract at all from the flavor or nutrition of canned salmon.

  • LIQUID FOUND IN CAN

The liquid you are noticing is the natural juices of the salmon, and is the result of the salmon being cooked in the can. The nutrition label is based on the total contents (net weight) of the can, which includes the liquid. Because it contains a good amount of omega-3, we do not suggest draining the liquid from the can. Many canned salmon recipes call for inclusion of the liquid, and you can also use it as a substitution for part of the liquid portion in many other recipes.


Returns

We are committed to your satisfaction as our customer. If dissatisfied, you may return products within 30 days for a full refund of the value at time of purchase. All refunds are issued by the method of original purchase.

Returns must be within 30 days of purchase date and accompanied by an original receipt. Customers assume all shipping costs for returned items.

 

 


 

Newsletter